Bet Mart Privacy Policy

1. Scope & Applicability

Welcome to Bet Mart. This Privacy Policy explains how your personal data is collected, used, and protected when you use the Bet Mart platform.

This Privacy Policy applies to all users of the Bet Mart website, mobile app, and any related services. By registering with or using Bet Mart, you consent to this Privacy Policy.

We believe privacy is a fundamental right. That is why Bet Mart manages your data in accordance with international data protection standards and GDPR guidelines. Our commitment is to operate transparently and earn your trust at every step.

2. What Information We Collect

Bet Mart collects various types of information to deliver the best gaming experience and continuously improve our services. A detailed breakdown of the data we collect is provided below:

A) Information You Provide Directly

• Identity Information: Full name, date of birth, gender, and nationality.
• Contact Information: Email address, phone number, residential address.
• Identity Verification Details: NID number, passport, driving license, or other government-issued ID.
• Financial Information: Payment method details (bKash/Nagad/Rocket number) and transaction history.
• Account Information: Username, password (encrypted).

B) Automatically Collected Information

• Device Information: IP address, browser type, operating system, device ID.
• Usage Information: Time spent on the platform, pages visited, and click patterns.
• Gaming Information: Game types played, bet amounts, and win/loss history.
• Location Information: General geographic location (IP-based).

3. How Your Information Is Used

Bet Mart uses your data solely for specific, legitimate purposes. We never use your information for unnecessary or unauthorized activities.

You may withdraw your consent for marketing communications at any time. Notifications can easily be turned off via Account Settings or by contacting Customer Support.

4. Sharing Information with Third Parties

Bet Mart does not sell your personal data. However, certain trusted third parties may receive your information where necessary to operate our services:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket for processing transactions.
• Identity Verification Service: Licensed verification agencies for completing the KYC process.
• Game Provider: Technology partners responsible for operating the games on the platform.
• Cloud Services: For secure data storage and infrastructure services.
• Regulatory Authority: Government or licensing authorities to meet legal and regulatory obligations.
• Law Enforcement Agencies: When required by a valid court order or for investigative purposes.

International Data Transfers

Some of our servers and partners may be located outside Bangladesh. In such cases, data transfers are carried out in compliance with international data protection standards.

5. Cookies & Tracking Technologies

Bet Mart uses cookies and similar technologies to enhance your gaming experience and ensure platform functionality. The different types of cookies we use are described below:

Cookie Controls

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working. Most browsers offer cookie controls under Settings → Privacy.

6. Data Security Practices

Bet Mart follows the highest industry standards to protect your data. Our multi-layered security framework safeguards your information against unauthorized access, modification, or destruction.

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• AES-256 Encryption: Sensitive data is stored in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security at account login.
• Firewall & DDoS Protection: Server-level attack prevention measures.
• Regular Security Audits: Regular penetration testing conducted by third-party specialists.
• Employee Training: Staff are trained on strict data protection policies.
• Minimum Access Policy: Employees are granted access only to the data they need.

7. Data Retention Periods

Bet Mart retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For a minimum of 5 years while the account is active and after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with international financial regulations.
• KYC Documents: Up to a maximum of 10 years, in accordance with regulatory guidelines.
• Gaming Logs: Retained for a minimum of 3 years for dispute resolution purposes.
• Cookie & Tracking Data: Typically between 30 days and 2 years.
• Marketing Consent Records: Retained for 3 years as proof, even after consent is withdrawn.

Once the retention period expires, your data is securely deleted or fully anonymized so you can no longer be identified.

8. Your Data Rights

As a Bet Mart user, you have several important rights over your own data. We respect these rights, and you may exercise any of them at any time:

9. Protection of Minors

Bet Mart strictly prohibits anyone under the age of 18 from registering or using the platform. We do not knowingly collect data from minors.

• Age verification is mandatory during the registration process.
• Age is verified through government-issued ID as part of the KYC process.
• Accounts flagged as suspicious are not activated without additional verification.
• If we become aware that any data has been collected from a minor by mistake, it will be deleted immediately.

If a parent or guardian discovers their child is using Bet Mart, please contact our customer support immediately. We will take prompt action.

10. Policy Changes & Updates

Bet Mart may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance via email or through the platform.

• The date of any changes will always be noted at the top of this page.
• For significant changes, fresh consent may be obtained.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

11. Contact & Complaints

For any privacy-related questions, concerns, or to exercise your data rights, please get in touch with us. Our data protection team is always here to help.