Bet Mart Terms & Conditions

1. General Terms & Applicability

By using the Bet Mart website, mobile app, or any related services, you automatically agree to these Terms & Conditions. These terms constitute a legally binding agreement between Bet Mart and its users.

These Terms & Conditions apply to all users residing in Bangladesh or accessing the Bet Mart platform from anywhere in the world. Bet Mart reserves the right to amend these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

Bet Mart is an internationally licensed online gaming platform. Our license number and regulatory details are available on the platform's contact page. As a licensed operator, Bet Mart is required to comply with international gaming regulations.

2. Account Registration & Verification

To play games or use any service on Bet Mart, you must create a personal account. All information provided during registration must be truthful, accurate, and complete.

Registration Terms

• Each individual may only A open an account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, and address provided at registration must match your official government-issued ID.
• It is your responsibility to keep your account password confidential. You are liable for all activity that occurs on your account.
• Transferring or renting your account to a third party is strictly prohibited.
• Bet Mart may request your NID, passport, or other documents for identity verification at any time.

KYC Verification

Bet Mart complies with international Anti-Money Laundering (AML) regulations. You may be required to complete KYC verification before submitting a withdrawal request or after reaching a certain transaction threshold. Withdrawals may be delayed if verification is not completed.

3. Eligibility & Age Requirements

To use the Bet Mart platform, you must be at least 18 Years or Older Users must meet the required age. Minors are strictly prohibited from using this platform and doing so may be punishable by law.

The following individuals may not open or use a Bet Mart account:

• Individuals under the age of 18.
• Individuals residing in a country or jurisdiction where online gaming is prohibited by law.
• Employees of Bet Mart or their immediate family members.
• Individuals whose accounts have been permanently closed by Bet Mart.
• Individuals enrolled in a Self-Exclusion program.

Bet Mart may request relevant documentation for age verification at any time. Account activity may be restricted until age verification is complete.

4. Deposit & Payment Policy

Several payment methods are available for depositing funds on Bet Mart. All transactions are secured with SSL encryption.

Important Deposit Terms

• Deposits must be made only from your own payment account. Payments from third-party accounts are not accepted.
• You must use the correct reference number when making a deposit. Bet Mart is not responsible for delays caused by incorrect information.
• Once a deposit is confirmed, funds cannot be withdrawn — they may only be used for gameplay.
• Bet Mart reserves the right to temporarily hold any deposit for investigation of suspicious transactions.

5. Withdrawal & Winnings Policy

To withdraw winnings from Bet Mart, your account must be verified and all wagering requirements must be met.

General Withdrawal Rules

• Minimum Withdrawal Amount: BDT 500
• Withdrawal requests are typically Within 24 Hours is processed.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Additional verification may be required for large withdrawal amounts.
• Monthly withdrawal limits depend on your account tier and verification status.

Reasons for Withdrawal Rejection

• If account verification has not been completed.
• If wagering requirements have not been met.
• Evidence of suspicious or fraudulent activity is found.
• If evidence of multiple account usage is found.

6. Bonuses & Promotional Offers

Bet Mart regularly offers a variety of bonuses and promotional deals. Each bonus comes with specific terms that must be read before acceptance.

General Bonus Terms & Conditions

• The welcome bonus is available once per new account only.
• To withdraw using bonus funds, you are generally required to 30–40x wagering requirements must be met.
• Bonus funds cannot be withdrawn directly.
• Each promotion has a set expiry date — any unused bonus will be cancelled once it expires.
• It is not possible to have multiple bonuses active at the same time.
• Bet Mart reserves the right to modify or cancel any promotion at any time.

Cashback & Reload Bonuses

Bet Mart offers weekly cashback and reload bonuses for regular players. These bonuses typically come with much simpler terms than the welcome bonus. Full details are available on the Promotions page.

7. Gaming Policy & Fair Play Guarantee

All games on Bet Mart are powered by certified RNG (Random Number Generator) technology, meaning every game outcome is entirely random and not predetermined.

• Bet Mart is not responsible for recovering losses caused by disconnection during a game — however, the game will conclude automatically and the result will be saved.
• If an unusual win occurs due to a technical error, Bet Mart reserves the right to void that amount.
• Intentionally exploiting software bugs or errors is strictly prohibited.
• Using automated bots or scripts to play games is strictly prohibited.
• Colluding with other players to gain an unfair advantage is strictly prohibited.

RTP Information

The Return-to-Player (RTP) rate for each game is listed on the game's information page. RTP represents the theoretical long-term average — short-term results may vary.

8. Responsible Gaming Policy

Bet Mart believes gaming should be a source of entertainment, not addiction or financial harm. We encourage all our users to play responsibly.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: A temporary break of 24 hours to 6 weeks may be taken.
• Self-Exclusion: If needed, you can permanently exclude yourself from the platform.
• Reality Check: A summary of your gaming time and spending can be viewed at regular intervals.

To learn more about Responsible Gaming, visit our Responsible Play Visit the page.

9. Privacy & Data Protection

Bet Mart is committed to protecting your personal information. Data collected during registration is used solely for account management, identity verification, and fulfilling regulatory obligations.

• Your personal information is never sold to third parties.
• Information may be shared in response to lawful requests from regulatory authorities.
• Our servers are secured with internationally standard encryption.
• You can request to view or delete your data at any time.

For more details, visit our Privacy Policy Read.

10. Account Suspension or Closure

Bet Mart reserves the right to temporarily or permanently suspend any account, without prior notice, in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Providing false or misleading information.
• Fraudulent activity or bonus abuse.
• Suspected money laundering or illegal financial activity.
• Creating or operating multiple accounts.
• Abusive behavior toward other players or staff.

To close your account yourself

You can request account closure at any time through customer support. Please withdraw your verified balance before closing. Account recovery after closure may not be possible.

11. Dispute Resolution Process

For any disputes or complaints, please contact Bet Mart customer support first. Our team will work to resolve the issue within 48 hours.

Complaints Process

• Step 1: Submit a complaint via live chat or email through customer support.
• Step 2: The support team will begin an investigation within 48 hours.
• Step 3: A final decision on complex matters will be communicated within 7 business days.
• Step 4: If you are not satisfied with the decision, you may refer the matter to a third-party mediator.

All game logs and transaction records are stored on Bet Mart servers and will be treated as final evidence in any dispute resolution.

12. Changes to Terms & Notification

Bet Mart reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or through the platform.

• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• You will have the option to close your account if you do not agree to the updated terms.
• The date of the latest update will always be shown at the top of this page.